You can get outsourced IT support services delivered on a turn-key basis or covering only the areas you need and fitting into your existing process. As an IT support provider, we treat every user as a single baby making sure every ticket is processed fast and to a good quality.
The team pays much attention to process & workflow optimization, knowledge base creation and management, as well as advanced training of our L1 and L2 engineers.
Apart from providing IT support-managed services, we also help our customers extend their existing teams with IT support engineers either on a long-term basis or as peak resources. Our experts easily merge into customers’ organizations and are actively involved in incident solving, troubleshooting, extended analytics and reporting, workflow and processes development.
Maximize your IT systems efficiency along with minimizing costs and potential issues with efficient support. ETC Developer 3rd line engineers and maintenance experts help customers reduce software systems’ TCO and ensure minimal downtime, excellent performance, and availability.
We deliver adaptive, corrective, perfective, and preventive maintenance as well as systems upgrades, migration, enhancement, re-engineering, etc. to optimize your software systems landscape and make sure your IT ecosystem runs smoothly, reliably, and in a cost-efficient way.
Safeguard your applications’ availability, security, and smooth operations with our transperant turn-key services including application monitoring, performance management & enhancement, release management, incident and patch management, and many more.
ETC Developer team can help you define & optimize IT support processes, create IT Support knowledge base (incl. FAQ, check-lists, etc.), choose the best-fit support systems combination and tailor it to your needs.
Moreover, our experts can automate your support processes through chatbots and add AI-enabled algorithms for smart tickets allocation.
Support team can create the workflow from scratch or perform workflow optimization for existing systems to reduce costs and increase work efficiency.
One of the vital moments in any cooperation is to know point of contacts, critical paths of problem-solving process. Driven by ITIL framework standards, we create a complete service chain considering your project’s specifics.
We believe that IT support & maintenance bring the most value when tailored to your business needs. So, we start with the analysis phase, which usually takes about 3-5 days as we have done much homework to speed up the process.
At this stage we:
As soon as the solutions have been agreed, we move on to the implementation part. At this stage, we make all necessary arrangements to launch the service according to the agreed scope. This takes up to 10 days on the average.
At this stage we:
Once the whole process, systems & tools are ready and tested, the actual support begins. During the operations, we focus on two aspects – stable & high-quality service delivery, and thorough KPI monitoring & improvements.
At this stage we:
Incident management
System Monitoring
Continuous Improvement
Application MaintenanceIncident management process aims to restore a normal service operation rapidly enough to minimize the impact on business operations. Our system support engineers at all lines are focused on ensuring that we maintain the highest level of service quality and availability.
System Health Monitoring helps safeguard system uptime & identify potential issues before they become a threat to your business. It helps take the guesswork out of troubleshooting & diagnosing potential issues and lessens the burden on the IT staff. Our 3rd line support engineers can help you choose, set up, and continuously operate system health monitoring systems and tools.
We believe that there is room for improvement in every project and strive to maximize the value you get with our services. Continuous improvement we bring into each assignment includes processes & workflows optimization, routine tasks automation, and IT systems landscape fine-tuning and modernization.
Minimal downtime, 24/7 availability, competitive edge, and high performance of IT systems are essential for businesses to thrive in the modern world. Our software maintenance services are designed to take the maintenance headaches off your IT department and make your IT ecosystem scalable, cost-efficient, and up-to-date.
IT-Security audit complemented with improvements & optimization recommendations
Compliance audit and monitoring of regulatory changes for timely implementation
Your legacy systems moved to modern technologies to reduce maintenance costs
ETC Developer — Software Product Development Services.
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